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  • What is your cancellation policy?
    We require 24 hours notice if you must cancel a session. You will be charged for your session if less than 24 hours notice is provided. Group sessions are charged as a package and not refundable based on attendance.
  • What is PCS?
    Post-Concussion Syndrome, or PCS, is the persistence of concussion symptoms beyond the normal course of recovery. The majority of concussion symptoms will resolve within about two weeks, and with proper recovery almost all dissipate within a month. In cases where symptoms last longer than one or two months, doctors may diagnose Post-Concussion Syndrome. Patients with PCS can experience concussion-like symptoms at rest or in response to too much physical or cognitive activity, often forcing them to withdraw from their usual physical, professional, and social lives. . In adults, PCS can seriously impact a patients’ personal and professional life, interfere with family life, as well as the ability to focus, communicate, and be effective at work. PCS Resources — Concussio n Legacy Foundation Canada (
  • What is informed consent and what if I want to withdraw my consent?
    Our counsellors will provide you with sufficient information so you understand the purposes, risks and benefits of the proposed counselling. The counsellor must also allow you to ask questions and receive clear and relevant answers. You will be asked to sign a written consent form, which will explain the counselling process, including benefits and risks, confidentiality, and accessing records. You have the right to withdraw consent for counselling at any time. Under the Infants Act, a client under the age of 19 who understands the nature of the therapy that he or she will receive can also give their consent and the child can give consent without a parent or guardian’s knowledge or approval.
  • How can Mindset help?
    We understand - From our 60 years combined experience providing Acquired Brain Injury and Concussion services, our therapists have a deep understanding of how to support your individual needs and provide a meaningful, practical counselling experience Daily life can feel easier - we will teach you how to integrate the work done in counselling and the cognitive strategies we provide into practical skills Individualized to your specific needs – We understand and recognize the power of context and environment on your specific outcomes. When applicable, we can also come to your home to provide practical strategies in your own environment. You can feel more in control of your symptoms – Our therapeutic and psycho-educational groups and 1:1 therapy address underlying issues that may prevent symptom improvement and relationship transformation Connecting you with others – Through our years of work in Kamloops and BC, we have an extensive knowledge of community partners and can connect you to supports that meet your individual needs. Easy, convenient access to services – Our office is conveniently located in downtown Kamloops or we offer virtual services you can access in the comfort of your own home, anywhere in Canada. Outcomes you can count on – We focus on measurable outcomes so you can feel the difference in your personal life. Our counselling and education strategies are based on scientific, evidence-based guidelines.
  • Do you offer evening or weekend appointments?
    Mindset offers extended hours. These may be viewed using our BOOK NOW link, which takes you to our booking site. Please feel free to contact our office via phone or email to discuss your specific scheduling needs (, (778)-586-5348).
  • What are your current public health requirements?
    At the time of booking, you will be asked to complete a short questionnaire to help determine if you are experiencing symptoms of COVID 19. We will rebook your session if you are ill. You are welcome to wear a mask in our office, but this is not required at this time. Masks and hand sanitizer are available for your use.
  • How do I pay for services?
    Payment is due prior to each session and can be made through Visa, MasterCard or e-transfer.
  • What is the counselling process like?
    When people engage in counselling, they are often ready for change in some aspect of their life. Counselling can lead to improved mental health by helping you better understand your thoughts, emotions and behaviours. It can also improve your relationships and how you relate to the world. Your counsellor will work collaboratively with you in a safe environment to help you set and achieve your goals.
  • Does my extended health insurance/plan cover services?
    Many extended health plans cover the cost of counselling with a Registered Clinical Counsellor to a maximum amount per year. It is your responsibility to look into the specific allowances of your plan. You will be able to submit your receipts to your plan for reimbursement as allowed.
  • Is PCS Normal?
    Post-concussion syndrome is a relatively common complication of concussion recovery. In high school athletes diagnosed with concussion, researchers have estimated approximately 10% will develop PCS, and other estimates of other age groups and populations range from 5 to 30%. While most patients will not suffer from PCS, it is important for PCS sufferers to know they are not alone.
  • What should I expect out of my first counselling session? How do I prepare?
    There is no need to prepare for your first session. If you have an in-person appointment at our office, there is a waiting room where you can sit comfortably until your session is scheduled to being. The counsellor will invite you into the counselling office at your scheduled time. If you have a virtual appointment, you will be sent a link to the online counselling video application in advance. If you have any difficulties accessing the video application, you can call the office (778-586-5348) at the start of your appointment to access assistance. At the beginning of your first session your counsellor will review the counselling process and address any questions or concerns you may have. Your counsellor will collaborate with you to determine goals for counselling and ensure your therapy sessions are tailored to your specific needs.
  • What happens if I’m running late for an appointment?
    You will be charged the full amount for the time you have scheduled. Late arrivals will be able to proceed with a shortened appointment if 30 minutes of service or longer can be accommodated in the time remaining. Please call us immediately if you are running late to discuss your options; there may be an opportunity to adjust the start time of your session as bookings allow.
  • Will you talk to my doctor?
    In certain situations it may be beneficial to obtain information from your doctor or other people on your recovery team. This will always be discussed with you and your permission would be obtained in writing before any contact would occur. Once provided, permission to share or request information can be revoked by you at any time.
  • What are my parking options?
    The Mindset office is conveniently located in downtown Kamloops in the Centennial Building at 153 Seymour Street. Street parking is available either in front of the building or around the corner on 2nd Avenue for an hourly rate (you may use the Flowbird parking app). Street parking is free after 6:00pm and on Sundays. Alternatively, a paid parking lot and a parkade are available between 2nd and 3rd Avenue on Seymour Street. Mindset office
  • What can I expect from working with MindSET?
    MindSET is a clinical practice governed by best practices in the field of Acquired Brain Injury and Concussion. Mindset counsellors are registered with the British Columbia Association of Clinical Counsellors (BCACC) and hold the RCC designation (Registered Clinical Counsellor). Mindset staff follow the Code of Ethical Conduct and Standards of Clinical Practice of the BCACC. The BCACC regulates the professional practice of Clinical Counsellors. Members of the Association must meet rigorous academic training (Maters-level equivalency) and must have extensive clinical experience. Registered Clinical Counsellors have met supervision and reference requirements, and have been reviewed through a criminal record check. The clinical team at mindset offer their services within a framework that values each individual client and believes in their potential for growth and well-being. CORE VALUES and TEAM QUALITIES that inspire our services: - Client-Centered and Relationship Driven - Trustworthy and empathetic - Authentic and Approachable - Committed to Excellence, Learning, Growth and Unlearning - Utilizing Evidence-Based Approaches - Creative
  • Is my information kept confidential?
    Yes, both information that is written and shared orally during discussion is kept confidential. Our digital records are encrypted and password protected. We also keep written records locked securely as per BCACC guidelines and the Personal Protection Act (PIPA). PIPA outlines the collection, use and disclosure of personal information. These records may only be accessed by Mindset clinical staff. Information about you will not be shared without your written consent. Additionally, we will not disclose your affiliation with our practice without your written consent. In certain situations we are legally required to share information without consent. Below are the limits to confidentiality: 1. When there is threat of imminent harm to yourself or others 2. When a child is in need of protection from self or others we have a duty to report 3. When there is suspected elder, or dependent/vulnerable adult abuse or neglect 4. To comply with a court order/subpoena or child protection investigation 5. If you have a medical emergency in our office and you are unresponsive, we will contact emergency services on your behalf.
  • Is your office accessible for people with mobility issues?
    The Centennial building and the Mindset office are walker and wheelchair accessible. There are two elevators available from the building lobby.

Frequently Asked Questions

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Do you have other specific questions? Feel free to email or call us, (778)-586-5348

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